Computer Hardware Field Associate 15-0020

Worldwide TechServices is looking for a regular part-time Field Associate to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Associate will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic troubleshooting and repair activities. Position may require the exercise of basic analytical skills and to make decisions based on established department and company guidelines.
Responsibilities:
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Qualifications:
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs
Valid driver's license
Reliable transportation with valid registration and adequate insurance
Must be able to pass criminal background and driving record check at time of hire and annually
Must own a basic repair tool kit

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